Dispute & Resolution Policy

Most issues are resolved quickly by our support team. Email support@cardamko.com with:

• Your order reference and the email used at checkout.
• A description of what happened and what outcome you are seeking.
• Any supporting evidence (screenshots, error messages, dates and times).

We acknowledge support tickets within one business day.

Standard support cases are investigated and resolved within 7 business days. Cases requiring confirmation from an issuing brand (for example, defective code claims) may take up to 14 business days. We will keep you informed in writing if more time is needed.

If support cannot resolve the issue to your satisfaction, you may escalate by writing to legal@cardamko.com with the subject line "Formal Dispute" and the original order reference. Our legal & compliance team will:

• Acknowledge receipt within 7 business days.
• Provide a substantive written response within 30 days.
• Propose a remedy in good faith where the claim is upheld.

If the dispute is not resolved within 60 days of the initial formal notice, either party may refer the matter to the competent courts of Dubai, United Arab Emirates, which have exclusive jurisdiction under our Terms & Conditions.