Cancellation & Replacement Policy

Because digital delivery is typically completed within 30 seconds, the window for cancellation is very short. You may request cancellation only while the order is in pending or under review status — i.e. before the code has been generated or emailed.

To request cancellation, email support@cardamko.com immediately with your order reference. If the code has not yet been issued, we will cancel the order and refund the original payment method in full. Once a code has been delivered, the order cannot be cancelled and standard refund conditions apply.

Cardamko will issue a free replacement (or refund, at our discretion) in the following cases:

• Wrong code sent — the brand, denomination, currency, or region delivered does not match what you ordered.
• Defective or non-working code — the brand rejects the code as invalid, expired, or malformed at the time of first redemption attempt.
• Code already used on delivery — the brand reports the code was redeemed before you received it.

To investigate a replacement claim quickly we ask for:

• Your Cardamko order reference and the email used at checkout.
• A screenshot or copy of the error message from the issuing brand.
• The date and approximate time you first attempted to redeem the code.
• Confirmation that the code has not been shared with any third party.

Claims must be raised within 14 days of the order date. Beyond that period, the issuing brand will generally no longer support investigation.

All cancellation and replacement requests go to support@cardamko.com. We acknowledge within one business day and aim to resolve within 7 business days. Urgent issues during a live redemption can also be raised via our support page.